Policies

SERVICE LEVEL PRICING

The prices listed on this website are based on a level-one beauty staff member. Service pricing varies slightly for each staff member (level one thru five) based on experience, education, specialties, popularity, etc. Stylists that come to us out of beauty school are mentored by our veteran staff members for a minimum of 6-months, when their mentor determines they are ready, that stylist would start out at a level-1 price. Pricing can vary considerably for our level-one thru level-five staff members (up to 40%). Please schedule a free consultation so we can work with you to determine your goals and budget you would like to maintain.

PAYMENT AND BILLING

Methods of Accepted Payment are Visa, MasterCard, Discover, PayPal (website) and American Express. We are unable to accept cash or checks through the website, although we will accept them on premises.

RETURNS AND EXCHANGES

Unused items may be returned within 60-days. Refunds will be issued in the original form of payment for the price paid. Any merchandise that may be defective will be exchanged for another item within 60-days otherwise manufacturers warranty applies.

Gift Certificates have no cash value and can only be returned by original buyer within 10-days of purchase. Gift Certificate refunds will be issued in the original form of payment for the price paid (not including shipping & handling). Gift Certificates that were issued for a specific service can be used for any service(s) for the same cash value of the service that the certificate was issued.

We do not pay shipping on returns and exchanges. Send return and exchange requests along with the enclosed packing card to:

Bella Lei Salon Spa & Boutique
W62N562 Washington Avenue
Cedarburg, WI 53012
phone: 262-375-5500

STANDARD SHIPPING

Bella Lei Salon Spa, ships to all fifty United States. Deliveries are made only on Monday through Friday (holidays excluded). Orders will arrive 7-10 days following credit card authorization. All standard deliveries are handled through FedEx, UPS or the United States Postal Service.

EXPRESS SHIPPING

Orders will be shipped the same business day if received by 12 noon CST, pending credit card verification. Express Delivery is not available to Alaska, Hawaii, US Territories, or PO Boxes. Fed Ex handles all Express deliveries.

SHIPPING AND HANDLING CHARGES